Delete Your Account
How to delete a Go Heli Nepal account, from the Go Heli Nepal app or the website, and what happens to your data when you do.
In the app
Open the Go Heli Nepal app, sign in, and go to Account, then Delete account.
Tap Delete my account. We email a six-digit code to the address on your account. Enter it and tap Delete account permanently. The code works for 15 minutes and allows five tries.
On the website
Sign in at gohelinepal.com, open Settings, and use Delete your account at the bottom of the page. The steps are the same as in the app: a code by email, then a final confirmation.
Without signing in
If you cannot sign in, write to support@gohelinepal.com from the email address on your account and ask us to delete it. We confirm it is you, delete it, and reply within 30 days.
When an account cannot be deleted yet
Deleting is held back while something is still in progress that an operator or the desk would need to reach you about: a flight that has not flown yet, a request still out for quotes, an invoice still to pay, or an SOS that has not been closed. The settings page tells you which, and the button appears once it is done.
Airline accounts are closed by the airline's owner, and an owner's account closes with the airline: call the flight desk on +977 98 6104 4994 to arrange it. Administrator accounts are closed by another administrator.
What is deleted
Straight away: your name, email address and phone number, your password and any Google sign-in link, your authenticator and recovery codes, every signed-in session and the notification token of every phone you used, your saved travellers (including passport numbers and dates of birth), your reviews, and the contact details and message on any enquiry you sent.
Deleting cannot be undone. Signing in with your old email address and password stops working at once.
What is kept, and for how long
Bookings, passenger manifests, invoices, payments, rescue records and support tickets are kept for seven years, for accounting and aviation record-keeping and because rescue records are often needed for insurance claims. Your account's name, email address and phone number come off them.
An agency's business profile is kept with its bookings. The privacy policy covers everything else we hold and how long we keep it.
The other policies
Questions about any of this? Ask the desk.
Tell us the flight. We do the comparing.
Send your route, your date and who is flying. We ask every licensed operator that can fly it and come back with the cheapest, aiming within four hours.