Helicopter tour cancellation and refund policy.
The short version: you pay nothing until you accept a quote. Cancel more than 24 hours before departure and you are refunded in full; within 24 hours the charge stands. A delay or cancellation caused by a fault or mistake on our side is refunded in full. Weather is not refunded: you fly another date at no extra charge.
What is refunded, and when.
Each row is a section of the policy below, in short. The policy text is what applies.
| If | Refund | Instead, or as well |
|---|---|---|
| You cancel before accepting a quote | Nothing is charged | Cancelling costs nothing. |
| You cancel more than 24 hours before departure | 100% | Any payment taken is refunded in full. |
| You cancel within 24 hours of departure | 0%: the charge stands | Some operators are more generous, and the desk asks on your behalf. |
| You miss check-in, or decide not to fly for a reason other than safety | 0%: counts as a cancellation within 24 hours | A shared departure cannot wait for a late passenger. |
| A technical fault or a human error on our side delays or cancels the flight | 100% | Or another date at no extra charge, if you prefer. |
| Weather, or another event outside our control, delays or cancels the flight | 0%: not refunded | Another date at no extra charge, subject to the operator's availability. The money stays on the booking until you fly. |
| The flight turns back before its main landing because of weather | 0%: not refunded | Another date at no extra charge. |
| The flight turns back because of a fault or error on our side | 100% | Or another date at no extra charge, if you prefer. |
| A shared departure does not sell its minimum seats | 100%, if you choose it | Or another date, or the whole aircraft at the private price. |
| The party weighs more than was declared | 0% of the extra cost or the lost part of the flight | Declaring each passenger's weight accurately, with their bag, is the only protection. |
Before you accept a quote
Nothing is charged while an enquiry is open or while quotes are with you, so cancelling before you accept costs you nothing. If no operator quotes, or the operator does not confirm after you accept, the enquiry lapses at no cost.
After your booking is confirmed
More than 24 hours before departure: cancel free of charge, and any payment taken is refunded in full.
Within 24 hours of departure: the operator has committed crew and aircraft, and the charge stands. Some operators are more generous, and the desk will always ask on your behalf.
Delays and cancellations caused by our side
If a flight is delayed or cancelled because of a technical fault or a human error on our side, you get a full refund of everything you paid. Our side means Go Heli Nepal and the operator flying your trip.
That covers, for example, a technical fault with the aircraft, a crew or ground-handling mistake by the operator, a double booking, or an error in our booking system or by our staff. If you would rather fly on another date instead, we will arrange it at no extra charge.
Delays and cancellations because of weather
Weather, and other events outside our control, are not refunded. That includes cloud, wind, snow or poor visibility on the route or at a landing site, and closures or restrictions by air traffic control, airports or the government, strikes and natural disasters.
When that happens you are offered another date at no extra charge, subject to the operator's availability. The money you paid stays on the booking until you fly.
In the monsoon, June to September, delays and cancellations are common. Build spare days into your plans rather than counting on a single date.
Turning back part-way
If a flight takes off and has to turn back before its main landing because of weather, it is not refunded, and you are offered another date at no extra charge.
If it turns back because of a technical fault or a human error on our side, you get a full refund, or another date at no extra charge if you prefer.
Diversions and shortened itineraries
If the pilot diverts, skips a landing or shortens the itinerary, the flight counts as flown when its main landing or purpose was achieved. A landing or stop you paid for separately and did not get is refunded only when it was missed because of a fault or mistake on our side, not when weather prevented it. If the main landing was not achieved, the turning-back rule above applies.
Missing the flight
If you do not arrive for check-in at the time on your confirmation, or arrive and decide not to fly for a reason other than safety, it counts as a cancellation within 24 hours and the charge stands. A shared departure cannot wait for a late passenger.
If the operator refuses to carry someone it considers unfit to fly or to land at altitude, the same applies — unless you told the desk about the condition before booking and the operator accepted the booking knowing it.
Weights that were not declared accurately
If the party weighs more than was declared and the operator has to add a shuttle, leave a passenger out of a landing or cancel, the extra cost or the lost part of the flight is not refunded. Declaring each passenger's weight accurately, with their bag, is the only protection.
Shared departures that do not fill
A shared departure needs a minimum number of seats sold. If it does not reach that minimum, you are offered another date, the whole aircraft at the private price, or a full refund.
How to cancel
Call the desk or write to book@gohelinepal.com with your booking reference. The time we receive your message is the time that counts.
Refund timing
Approved refunds go back the way you paid. Card refunds usually take 5 to 10 working days to appear, depending on your bank.
Rescue flights
A rescue is billed by the operator that flies it, for the flying done, even if the patient improves or the rescue is stood down after the aircraft has launched.
Most operators bill the traveller's insurer under a guarantee of payment. If the insurer declines, the traveller is liable for the bill. The operator's liability insurance covers its legal liability, not the traveller's own medical or evacuation costs.
The other policies
Questions about any of this? Ask the desk.
Tell us the flight. We do the comparing.
Send your route, your date and who is flying. We ask every licensed operator that can fly it and come back with the cheapest, aiming within four hours.