24-hour rescue line
Emergency rescue. Call first.
If someone is in immediate danger, call. Do not fill in a form. The desk answers at any hour, in English and Nepali, and rings the operators with crews on standby while you are still on the line.
No voice signal?
Send a request by data.
Data often works where voice does not. This reaches the rescue desk, which alerts operators by phone. No account, and only the call-back number is required.
What happens when you send
Logged with a reference
The rescue desk sees it the moment it arrives.
Finding an aircraft
The desk rings operators with a crew on standby, until one can fly.
A call back to your number
The desk or the crew rings the number you gave, as soon as there is news.
A rescue flight is never guaranteed. Rescue is flown by CAAN-certified operators, and their crews make the final call on whether darkness, cloud and wind allow a flight.
While you wait
What to do until the crew calls.
While you wait
- If this is altitude sickness, descend. Losing 500 m does more than anything else available to you, and a helicopter may not fly for hours.
- Keep the casualty warm and still. Do not give food or drink if unconscious.
- Mark a landing site if you safely can: flat, clear of loose debris, ideally 25 m across. Weigh down anything that could blow into the rotor.
- Keep the phone on and charged. The crew will call this number.